Try for Free
  1. SEJ
  2.  » 
  3. Digital Experience

25 of the Best Examples of Effective FAQ Pages

An FAQ page is one of the best ways to help people visiting or using your site. Get inspired by these 25 examples of creative and useful FAQ pages.

25 of the Best Examples of Effective FAQ Pages

Frequently asked question (FAQ) pages (or hubs) help your business respond to the needs of your audience more quickly and appropriately.

An effective FAQ resource can educate, inform, and guide the user in a natural way through your website’s content and toward the goals and end results you have set.

In fact, an FAQ page is an essential webpage to have on your site.

Why?

Because FAQ pages can bring in new visitors to your website via organic search and drive them to related pages – most typically deeper blog pages and service pages closely related to the questions being resolved.

The FAQ page is one of the best ways to help people visiting your site.

They will get their intended destination faster because you are removing any possible knowledge (informational and often trust) barriers.

Why FAQ Pages Are a Priority

FAQ pages continue to be a priority area for SEO and digital marketing professionals.

An FAQ page is one of the simplest ways to improve your site and help site visitors and users.

In no small part, the importance of FAQ pages has been driven in recent years by the growth in voice search, mobile search, and personal/home assistants and speakers.

These predominantly rely on the pre-results (Google Answers and Featured Snippets) and can be targeted specifically with FAQ pages.

An effective FAQ page:

  • Reflects your audience’s needs.
  • Covers a broad range of intent (transactional, informational, etc.).
  • Frequently gets updated based on new data insights.
  • Lands new users to the website by solving problems.
  • Drives internal pageviews to other important pages.
  • Fuels blog (and deeper content) creation.
  • Showcases expertise, trust, and authority within your niche.

Now let’s look at 25 great examples of FAQ page/resources, as well as why they’re so effective.

1. Twitter

Twitter’s FAQ made the list as it includes some nice personalization, easy to use search functionality, and it looks nice (something that few FAQ pages ever achieve).

Twitter FAQ page

2. YouTube

YouTube’s FAQ page is clean, fresh, simple to use, and provides access to the most commonly asked “help” topics.

YouTube FAQ page

3. McDonald’s

The McDonald’s FAQ page feels informal, sociable, and encourages people to share their FAQ experience (a rarity).

mcdonalds FAQ

4. WhatsApp

The FAQ resource for Whatsapp is bright, easy to use, and categorized effectively for quick desktop or mobile use.

whatsapp faqs

5. Wikipedia

Wikipedia’s help center is a great example of an “old-school” FAQ page.

Continue Reading Below

It is text heavy, blocked into key topic areas, and has extensive access to all the key support areas you could ever need.

wikipedia help centre

6. Microsoft

Microsoft’s FAQs section employs accordion/expandable div functionality to enable a more effective mobile-first experience and to support quick top-level access to information without excessive scrolling.

Microsoft FAQs

7. UCAS

The FAQs section of UCAS  is simple, scaled back, and concise.

It also includes a useful prompt to ask if the information was useful and to gather user feedback for improving the resource.

UCAS FAQs

8. WorldFirst

WorldFirst’sFAQs hub provides single-click content segmentation, plus view all capabilities which place functionality and usability of the resource first – an important part of an effective frequently asked questions resource.

World First FAQs

9. Nintendo

The Nintendo Online FAQs are bold, functional and simple in approach.

Continue Reading Below

The content isn’t cluttered and easy to skim read.

nintendo faqs

10. DaysOutGuide

DaysOutGuide’s frequently asked questions resource incorporates tags to make the most out of single-click functionality for all device access to information.

The balance between text, images, and interactive features works great.

daysoutguide faqs

11.  SendInBlue

SendInBlue’s FAQs are by far the most basic by design (single grid defined by thin square categories) included in this list of my best and most effective FAQs, but they work.

Continue Reading Below

It’s a simple solution, but almost always overlooked.

25 of the Best Examples of Effective FAQ Pages

12. FreeSpirit

The FreeSpirit FAQ page combines useful information navigational features with interactive content to empower the user to progress through the site and making buying decisions faster.

Free Spirit FAQs

13. Amazon Web Services

Amazon Web Services’ FAQs are functional, easy to skim through, and categorized for use.

There are no frills here.

But, in some cases, it’s better to get straight to the point.

Amazon Web Services FAQs

14. Silicone Engineering

Silicone Engineering’s FAQs help demystify a traditionally complex industry.

Continue Reading Below

The combination of quick links, ask the expert, and deeper content answers work well for the user regardless of time availability or device used.

Silicone Engineering FAQs

15. Dropbox

Dropbox Help brings fun to the FAQ area with the choice of images used and encourages the user to experience the site through self-discovery.

Dropbox Help Center

16. TUI

TUI FAQs are in a grid format, include depth of topical coverage and reflect the volumes of information available on the site.

Continue Reading Below

The resource is not very pretty by design, but it works and almost has a retro feel to it.

tui faqs

17. UPS

The UPS Help and Support Centreincludes a virtual chat assistant which leverages the FAQs above the static functionality of most.

Chatbots are ideal FAQ considerations mainly based on the ability for them to expedite and drive the user journey (a key effectiveness area for any help and FAQ resource).

25 of the Best Examples of Effective FAQ Pages

18. Transpack

The Transpack Product Help Center acts as both an FAQ resource as well as a guides roll-up resource, meaning that users can access top-level information as well as buying guides, measurement information, and a whole host of other insights normally only accessible through blogs.

Transpack Product Helpjpg

19. FatFace

The FatFace help center and FAQs resource is a nice example of a bigger brand getting it right.

Continue Reading Below

The help center places the users first with the topics covered and still manages to feel personable and helpful.

FatFace FAQs

20. King’s College London

King’s College London’s FAQ page is divided into FAQ sections per key area of the website. This enables highly targeted support recourses that are driven by a single purpose (often facilitating easy applications).

The segmentation of FAQs is what stood out and led me to include them in this list.

King's College London FAQs

21. Pinterest

Pinterest’s Help Center takes simplicity to the next level.

Continue Reading Below

The design and information provided are clearly prioritized for the mobile user combining visual and textual triggers.

pinterest FAQs

22. Elite Island Holidays UK

Elite Island Holidays’ FAQs are driven by audience needs and clearly set out to answer peoples holiday dilemmas from preparation through to last minute help and support.

The blog nature of the answers means that the site visitor doesn’t need to travel beyond the FAQs page for help.

Elite Island Resorts FAQs

23. Airtable

Airtable’s Help Center is fun, visually driven, and even provides useful information on how to use the FAQ section.

Continue Reading Below

Making a help resource fun isn’t easy, however, Airtablehas achieved this.

25 of the Best Examples of Effective FAQ Pages

 

24. Pretty Little Thing

The FAQs on Pretty Little Thing tells you their audience immediately and position the design and content accordingly.

The FAQs also appear well thought out and enticing to interact with.

Pretty Little Thing FAQ

25. First Direct

First Direct’s FAQs, Help Center, and Tools/Guide Resource bring lots of information-rich segmented guides and financial tools into a single place.

Continue Reading Below

Making often complex and dry financial topics straightforward and accessible is not easy, but this section does it well.

25 of the Best Examples of Effective FAQ Pages

Creating an Effective FAQ page

Whether you have an FAQ page in place but you believe it can contribute more, or are looking to create a new FAQ resource for your website, it’s important to consider the following steps.

1. Decide on the Purpose of the FAQ Page

If you wish to bring your experts to the foreground and provide ongoing audience support, your FAQ hub will function very differently than it would if you intend to simply increase the ease of access to know cornerstone content on your website.

Continue Reading Below

2. Plan to Maintain Your FAQs

Your audience questions will change frequently and you need to ensure that your FAQ content reflects this.

Data within Google Search Console (GSC), on-site search behavior, plus broader industry trends will help inform this

3. Look Outside of Your Company Database

Whilst your data is fantastic to servicing your existing customer base, there are often multiple layers of FAQs to fulfill.

You can use free tools such as Answer the Public for more generic questions to answer, plus Google Trends, competitor sites, and more

4. Structuring FAQs

Both your page and individual FAQs need some consideration on how you structure them and make a lot of varied content accessible for the user and search engines alike.

At the individual FAQ level, consider expandable onclick text to keep answers clean, and easy to use.

At the page structure level, take time to prioritize content based on value and demand, plus technical optimization areas such as the use of schema, page speed, and mobile-friendliness

Continue Reading Below

5. Use Data to Refine & Improve

FAQ pages quickly become out of date and the value declines over time.

Make sure that you are testing page changes and iteratively improving everything from headings and clickable page elements, through to new data-led content additions and call to actions

6. Don’t Forget the People Element

The most successful FAQ pages often stem from a deeper understanding of the people they are intended to help.

Data is always important, but you also need to balance this out with real-world insights.

The best people to help with this are the front line staff who are actively engaged with your audience on a daily basis and have a true understanding of how online and offline FAQs can support and enrich your problem-solving offering.

 

More Resources:


Image Credits

Continue Reading Below

Screenshots taken by author, September 2020

Subscribe to SEJ

Get our daily newsletter from SEJ's Founder Loren Baker about the latest news in the industry!

Ebook

Lee Wilson

Head of Services at Vertical Leap

Lee Wilson is Head of (all) Services at Vertical Leap, and has led digital marketing departments since the early 2000’s. ... [Read full bio]

Read the Next Article
Read the Next